Donor–Student Communication Policy

We deeply value the relationships between sponsors and the students they support. To protect everyone and keep our programs fair, all communication goes through Fundamaya.

1. No direct communication

All communication between sponsors and students is facilitated through Fundamaya: letters, phone calls, emails, video chats, social media and messaging apps. Direct contact outside our staff's supervision is not permitted.

2. Why this policy exists

• Child protection and safety: safeguarding students from harm, exploitation or inappropriate influence.
• Privacy: protecting the personal information of students and sponsors.
• Cultural sensitivity: preventing misunderstandings caused by language, cultural or social differences.
• Fairness: no child should receive more or less attention or resources than others.
• Program integrity: keeping our programs consistent and transparent.

3. What we've learned

In the past, a sponsored student contacted a donor directly, including costly collect calls, and began asking for increasingly expensive items. We have also seen family members contact sponsors without the student's knowledge. These situations are rare, but they harmed relationships, and this policy helps prevent them.

4. How to communicate

You are warmly encouraged to write letters and messages through Fundamaya. Our team translates and delivers them and sends back student updates. All communication is reviewed for safety and clarity.

5. Gifts and extra support

Gifts or extra support are coordinated through Fundamaya to ensure fair distribution and comply with customs and local rules. See the gift catalog.

6. Social media

Please do not connect with your student or their family on social media (Facebook, WhatsApp, Instagram and others) or exchange contact information.

7. Visits

We gladly arrange supervised visits with staff present at all times. Private or unsupervised meetings are not allowed.